Monster Hunter Rise – Troubleshooting Guide

Troubleshooting

Check the Game’s System Requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

Minimum:

• Requires a 64-bit processor and operating system
• OS: Windows 10 （64-bit）
• Processor: Intel Core i3-4130 or Core i5-3470 or AMD FX-6100
• Memory: 8 GB RAM
• Graphics: NVIDIA GeForce GT 1030 (DDR4) or AMD Radeon RX 550
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 23 GB available space
• Additional Notes: 1080p/30fps when graphics settings are set to “Low”. System requirements subject to change during game development.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven’t already.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

Add the Game’s Folder and Files to Your Anti-virus Program’s Exception / Exclusion List

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

MonsterHunterRiseDemo.exe Default Location:

C:\Program Files (x86)\Steam\steamapps\common\MonsterHunterRiseDemo

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

• Open Bitdefender.
• Go to the Protection tab.
• Click “View Feature”.
• Click the gear icon inside the “Advanced Thread Defense” box.
• Select “Add applications to the whitelist”.
• Browse and navigate to the .exe file.
• Once the .exe file is added, close Bitdefender and relaunch the game.

Give Administrator Privileges to Steam and the Game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

Update Your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller (DDU), which completely removes components that were part of the original driver installation package.

• Run DDU and uninstall old video driver.
• Install the latest OEM video card driver and reboot your PC.
• Run the latest DirectX installer package and reboot your PC.

IMPORTANT! Please don’t forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

Check Your Graphics Driver Settings & Computer Power Settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers.
2. Reboot your PC.
3. Open Nvidia Control Panel.
4. Click ‘Manage 3D Settings’.
5. Go to ‘Program Settings’ and then select the game (if it is not in the list you can add it manually by clicking ‘Add’).
6. Scroll down to ‘Power Management Mode’.
7. Set it to ‘Prefer Maximum Performance’ / ‘High Performance Processor’ instead of ‘Adaptive’.
8. Close Nvidia Control Panel and launch the game.

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center.
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking ‘Browse’).
3. Click ‘Apply’.
4. Close AMD Catalyst Control Center and launch the game.

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected.
2. Open Control Panel.
3. Select Power Options.
4. Select “Change Plan Settings”.
5. Select “Change advanced power settings”.
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’.
7. Launch the game.

Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer to ensure DirectX is fully up to date.

Update Your Windows Media Player Codecs

Certain cutscene segments use video playback which relies on Windows’ default Media Player codec.

If you’re experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft’s Media Feature Pack. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you’re using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

Verify the Game’s Cache in Steam

Try verifying the game’s cache in Steam. This may find missing or damaged files that need to be repaired, even if you’ve just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
3. Select the “Local files” tab and click the “Verify integrity of game files…” button.
4. Steam will verify the game’s files – this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam’s content server. If the file is missing or has a different checksum value, you will receive a message stating “X files failed to validate and will be reacquired.” What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.